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Don’t Do Dumb Shit and People Won’t Write About It

Don’t Do Dumb Shit and People Won’t Write About It

One of the many things I write here is reviews. Sometimes these reviews are good, sometimes they are bad. The one thing they all have in common is that they are all my honest opinion. If I purchased from you or you sent me your product to review and I reviewed it, or you, negatively, I’m not doing it because I’m mean, or because I hate you, or because I’m jealous of your success and want you to fail. I’m not doing it because I’m fat, ugly, vindictive, or have been paid off by another company. I’m writing what I think about your product – which is what you asked me to do.

You’d think that would be pretty fucking obvious, but I still, on occasion, get complaints from companies who have gotten a bad review and feel I am at fault. Sometimes they don’t like it and get over it, sometimes they ask me to remove it, sometimes they threaten me to remove it, and sometimes they go one step further and actively and continually harass me with abusive comments, all of which come from the same IP. Yes, Facefront, I mean you.

If you’ve gotten a negative review, instead of blaming me, maybe you should read it and consider why I wrote it. It’s usually one of the following reasons:

1. Bad Customer Service
This is the number one reason I will write a negative review. If you lie to me, if you don’t ship my product within your stated time frame, or at all, if you ignore my e-mails or phone calls, I’ll consider that bad service. And so would you, if you were buying something from me. If I have to open a Paypal dispute to get a response or get what I paid for, that’s a problem. If it upsets me enough, I’ll blog about it. Strangely enough, my blog doesn’t exist solely to be your selling tool, it exists to voice my opinion.

2. Bad Product
If a product doesn’t work for me, but it’s a good product and it might work for someone else, it won’t get a negative review, I’ll just point that out. If a product is total crap, then it will get a bad review. This is not unfair and it’s not a complicated idea – I will tell the truth about what I think about it. If I think it is crap, I will say that I think it is crap. If I think it’s repackaged, overpriced, mis-sold, dangerous, or just unremarkable, I will say so, and I will say why I think that. That’s how reviews work.

If you look at the majority of my negative reviews, they’re a result of reason #1, bad service. In the entire life of my blog and its many hundreds of posts, I’ve written fewer than 20 reviews that I would consider completely negative.

Examples of my negative reviews:
Facefront Cosmetics – I had to open a Paypal claim to get what I paid for. I was repeatedly lied to by the company. I sent several e-mails that were ignored and phone calls which were never returned. I’ve been harassed ever since I posted my first negative review in February 2009 by people from this company, and continue to get abusive comments from them or a person connected to the company as recently as yesterday, from the same IP address of

Orglamix – I didn’t like the product.  To me it didn’t appear to be unique and when compared to TKB micas they looked extremely similar in many cases.  They didn’t seem to have a base or be a finished eye shadow product. They didn’t work for me, and I said so. I received a cease & desist from the company because they didn’t like me telling people that I didn’t like the product. They have since contacted me with a request to “kiss & make up” in September 2010, and asked me to do a review/giveaway in February 2011.

Ms CuppyCakes – The company lied about when they shipped my order and exceeded their stated time frame considerably. The MTOR (Mail or Telephone Order Merchandise Trade Regulation Rule) to which online sellers must adhere states that items must be shipped within the stated time frame, or if no time frame is stated, then within a period of 30 days, that the consumer must be informed of any delays in shipment (and their consent to the delays obtained) and that if the above is not possible, the consumer must be promptly given a full refund. This company not only broke these rules, but also lied to me repeatedly about the status of my order. It took a month to receive the items, none of which had to be custom-made (thus required no creation time).

Archetype Cosmetics –  I sent several e-mails and never received a response. I had to open a Paypal claim to get back the money I paid. I then received the product.  Because I received the product, I closed the PayPal dispute. The company never responded or contacted me in any way. There was a complete lack of any service whatsoever. In case you didn’t know, you need to open a PayPal Dispute and then escalate the claim if you’re in a situation where you haven’t gotten what you paid for, and you haven’t gotten a response back from the merchant. It sucks, but no customer service sucks, too.

Glittersniffer Cosmetics –  I didn’t like the product. I felt like it wasn’t unique, and when compared to my TKB micas they looked extremely similar in many cases. I was later contacted by the company to give them a second chance and declined. This was after I found out they were selling soap dyes as eye shadows.  With the recent drama, there’s now evidence of charity fraud and other sordid things. You can keep track of their many failings at Glittersniffer Scam Reports or Glittersniffer Complaints. When not one, but two websites exist entirely to discuss the numerous ways in which you have wronged or ripped people off, maybe you should start to consider that there was something in all those negative reviews you got.

Shoes.comSent me the wrong pair of shoes, twice, despite me calling to verify things. They also took forever to fix the website after I pro-actively pointed out their mistake and found and gave them the correct information, and then took forever to process my refund.

I would love for the result of this post to be that companies like these, who received poor reviews as a result of their horrible service, dishonesty or general mistreatment of their customers, to take a look at their own actions and consider running a good business, making a good product and giving a damn about their customers. It’s far more likely, though, that the people who run their businesses this way are beyond the simple common sense that it’s a bad idea to lie to your customers, harass them, take their money and not give them their product, ship late and never bother to keep them informed, never respond to their e-mails, their phone-calls, or contact them in any way when you’ve fucked things up. It shouldn’t need saying, and it shouldn’t need saying that repackaging isn’t OK, selling ingredients that aren’t even safe for your face as eyeshadow isn’t OK, and trying to sell crap, in general, isn’t OK. These practices will not win you long-term customers or good reviews, and no amount of bullying or harassing bloggers is going to change that.

If it isn’t me who gives you a bad review for behaving badly, it will be someone else. Then someone else, and someone else, and someone else, until you either change or die. So, if you’re looking to make a quick buck, you’re probably better off not doing it with makeup.

Tags from the story


  • A-fucking-men dude! I hope companies stand up and take notice.

    I can’t believe Facefront are still harassing you 😐 pathetic much? I was just thinking the other day how YT gurus like Petrilude and xSparkage used to use their products in so many tutorials but now don’t even mention them – I can’t help but wonder if they had a falling out too.

    • You know, I’ve often wondered that too, but I felt like if I asked, it could be construed as me either attacking the company or being rude.

  • I totally agree with everyone. you’ve done awesome in this post, and I hope you don’t mind if I ask my readers to visit the link and read!! I admire your reviews and your honesty! So sorry you are being harrassed!

  • In the short time that I have followed your blog you always seem like a very fair, and honest blogger. I really appreciate people who can put their opinions out there and it is totally crap that the staff at FaceFront are hounding you! I had an issue just trying to order off that bloody website and after reading your main article I’m glad the order never went through – what a headache.

    Anyways – please continue on being your awesome self! I always look forward to reading your blog! 🙂

    • Thank you Kate. I just can’t believe some of the companies over the past few years. The Cease and Desist from Orglamix was pretty nasty, even if it was an empty threat.

  • I appreciate your reviews. I think you are as objective as humanly possible. I also admire that you stand up for your right to post your opinion. Happy New Year!

  • What I find amazing is that instead of learning from their mistakes, some companies attack the people who criticize them. I will never buy from Orglamix, they sent me a C&D BEFORE I wrote a review so I wouldn’t write one. They also sent me a “kiss&makeup” offer saying basically that if I changed my Etsy feedback from negative to positive, they would change their feedback on me. Like I care. FaceFront is another can of worms I won’t open ever again: their customer service is anal.

    Keep on writing about everything, the good AND the bad. I think it’s only common sense to warn people about a dodgy company so they won’t spend their hard earned money on crap. What I hate about some bloggers that they give glowing reviews (mostly for free stuff) but then you never see them mentioning the company again. If you like a company, you will blog about it afterwards, too.

    Keep on going, sweetie!

    • Yeah, getting the ‘Kiss & Make Up’ from Orglamix pissed me off, especially after receiving the Cease & Desist. The fact that you got one when you didn’t even write a review infuriated me as well.

      Yes, I think warning people too, is important. Then at least if they decide to buy, they are making an informed decision.

      Thank you for the support! *hug*

  • It’s amazing how people mature enough to own a company can still become angry 5yr olds. It’s not like you told them their baby was ugly and threw mud on them for no reason.

    I just had to open my first paypal dispute because someone removed the listing for my ebay item i bought straight after I bought it so there was no evidence. Luckily it isn’t much money, but still annoying you can’t trust people.

    I have been told to get off my fat butt and I must be blind because I gave some constructive criticism for a look by Michelle Phan. Twas crazy!

    • You’re right, Kira. The only reason I left such a negative review was that I was treated badly. I think if you ignore your customer’s emails and phone calls, and don’t send them a product that they paid for, you deserve to get called out on that.

      OMG, I can’t believe people would say that to you over a Michelle Phan vid. Hers can be so… uhm, well, not to my taste.

  • It really baffles me that these owners get so bent out of shape for an honest criticism. It’s not like you were talking shit about their mothers or calling them names. It’s so utterly petty! Especially when they feel the need to retaliate. Uuggghhhh.

    Unfortunately being honest has it’s price, but I’m grateful for your informative reviews. If i had actually listened to your GlitterSniffer review in the first place, then perhaps I wouldn’t be out hundreds of dollars, left with a bunch of “craft supplies” I can no longer use as makeup!!!

    • The thing is, I really try to keep it factual. I write down when I call or email the company. I keep track of when I ordered. I keep track of when I receive the product or any contact back from the company. I document it all. So I don’t see how it’s mean either if I email you 20 times and call 10 times and you don’t return any of those emails or phone calls and I say that in my blog.

      I’m so sorry you spent all that money there 🙁

  • I also wanted to add something else, because I did see some of the R4TU insults against you and you mentioned them throwing out those insults as reasons for their bad review. Of the photos I have seen of you full body, or waist up, you have the perfect shape!! If you even had an inkling of negative thoughts from those asswipes, don’t! You are awesome, and they’re just jealous their tata’s don’t look as nice when they get dressed up. LOL!

  • This is why I really love you Phyrra, I can’t stand reading blogs where the author seems to be buried deep within some particular companies butthole, lol. Real, honest reviews are the best, and companies should realize this!
    I also feel like, if you don’t give me good customer service, I immediately feel like I am not gonna order again unless it’s rectified in a proper manner, not just for me, but as a general rule for all customers. That was the very first straw for me on GS before I found out she used soap dyes. It took two months to recieve a specific order, and during those two months, she sent out two other orders that I made not too long after the first. I kept emailing asking her to just combine the orders with the one coming, and each time I’d get the response that she would. In the end I only got about half of the colors I ordered, and half she substituted randomly, which to me is a horrible service.

    • The one thing I do always try to point out, is if you have a problem with customer service, you should try contacting the company. I think all the problems I’ve listed with customer service, I tried contacting the company and more often than not never got a response back, which is so frustrating from the standpoint as a consumer.
      I completely agree with you that without good customer service, it’s not worth it to order from somewhere. You can always take your business elsewhere.
      I can’t believe she gave you random crap you didn’t choose to pay for. That’s awful.

  • Buzz off, Facefront frauds! You’re just making it worse on yourselves because we all know Phyrra is not a BS blogger who feeds us lies.

    Every time I think about maybe blogging again, this kind of stuff holds me back. Who wants to deal with this harassment?

    • Thanks Taryn.
      Yeah whoever is harassing me in connection to Facefront, I wish they’d just leave me alone. Every time they harass me, it makes me more likely to call them out on the harassment like I did today and give them bad press.

  • Just read a little of the hurdles you had with Facefront and Orglamix. So sorry about that. Thanks so much for your AMAZING opinions.

    When I first started in the mineral makeup world I made the mistake of buying from Orglamix and Heavenly Naturals after watching reviews on youtube.

    Then I discovered your blogs (yours, Lipsticks and lightsabers, LeGothique,…).

    Since then, I follow you guys on Google Reader/Feedly and Twitter. If you recommend something I buy it. If you don’t, I DON’T. That’s how much I value your opinion.

    And it works for me.

  • OMB! (Oh My Buddha) I haven’t the time to read this in full, I’ll do that later.

    I will say that if people just DO THE RIGHT THING, you wouldn’t have had to write this post! And if these people had spent the time on good customer service, or how to improve product, THAT would have been worthwhile and constructive use of time.

    Life is TOO SHORT. (((Phyrra)))

    • I really feel like people should be prioritizing customer service, and if they’re so bad at it, hire someone to do it for them.

  • I like how you stand up for what you believe in. You’re an amazing person and I believe there’s nothing wrong with honesty. 🙂

    The US Constitution guarantees you the freedom to express yourself doesn’t it? It’s wonderful to see when people voice out their opinions not only because they want to but because they want to help other people.

    Don’t let those bad people try to scare you off. The world needs more honest people who aren’t sell offs. =)

  • This *is* the Internet, and it is full of The Stupid…yet I am still somehow amazed that this post needed to be written at all. Well done, however; every word of this post is completely on point.

    I would venture to say *most* consumers do not enjoy writing negative reviews, and I think this applies to beauty bloggers in particular. I wrote one today actually and it made me sad, and, like you, I second guessed myself and added a bit about “maybe it just doesn’t work for me,” especially since I didn’t find any other negative reviews on the products.

    • I think in general, people would rather rave than rant about something, but that could be the optimist in me. It sucks to second guess, I really know how you feel.

  • Hi,

    I usually just read your blog and never comment on posts but I just had to applaud you after reading this. You are absolutely, 100% right because what you are doing is telling your HONEST OPINION. Shame on these companies for trying to take away your RIGHT to free speech and for trying to keep potential customers in the dark. Great post and I love your blog. Keep up the good work!

  • OMG! I’m sorry, but I’m trying not to laugh. Somebody with a suck ass product or service harrasses you and says you gave my product a bad review because you are fat, unattractive, and jealous of me? LOL. Ridiculous. You are one of the kindest people I know. People are crazy! I’m glad you wrote this post.

  • **Slow Clap**

    This post is simply awesome. I admire you for standing up for what’s right regardless of the consequences. The harrassment is the reason I post anonymously.

    And I completely understand that hesitation about posting anything negative. I actually tried to talk myself out of my post yesterday regarding unsafe pigments from PureLuxe, and I’m a bit ashamed that I even questioned it. The plain fact of the matter is there is an implied obligation to readers that what you are going to post is true to the best of your knowledge. I truly admore you for bearing the brunt of everything that comes with an honest review.

  • I know everyone’s already said everything relevant, but I just wanted to say that I concur! I’ve had to unfollow people I thought were doing honest reviews on products they received for free, but when you see that they literally never say anything remotely negative about any product, and they mostly just quote the company’s ads and pass that off as a review … well, it might not be a certainty that they’re being dishonest, but it sure seems like it.

    I’ve had completely different experiences than you have, particularly with Orglamix. But you know what? I still want to hear about your experiences; if someone has a horrible, mediocre, or fantastic company/ product, learning from other people’s experiences with them is incredibly useful. For example, I know about GS now, and if I chose to buy from them despite the honest reviews you wrote, I’d be doing so with full knowledge of what I would be getting (or, in their case, NOT getting).

    Anyway. Keep up the great work, we rely on your honest opinions, and any company that doesn’t get that deserves to be on your list of people you don’t shop with!

    • Exactly! Everyone does have different experiences, so it’s good to hear about the different ones so you have a more rounded view of the company.

  • Well, your post title sure did get my attention. 🙂 I have always appreciated your candid and honest reviews. Have not been steered wrong yet. I will continue reading your blog and taking to heart what you say and recommend. Sometimes I order regardless, but it’s nice to hear what you have to say.

    • I think that’s exactly how it should be. If you decide to order, or not order, it’s up to you, but you’ve at least learned more about the situation than before. 🙂

  • OMG FaceFront is back on facebook! I will NEVER buy from them again. They are re-launching in February. Maybe they’ll do better but I doubt it.

    • They’re supposed to be re-opening again. If it’s under the same management, I don’t anticipate them doing better. But hey, maybe they learned from their mistakes.

  • Good for you! And that is exactly why we like reading what you have to say, because you are honest and review it the way you see it, not because you get paid for it. We are adults and can decide for ourselves if the same things that are important to you are important to us when it comes to a product or company. Thanks for hanging in there, and standing up for what you believe!

  • I just can’t believe some of these companies (AKA their owners) just think that there is NO way anyone could possibly dislike their product. Maybe if they put the time and energy into perfecting their products and customer service, rather than attacking bloggers and consumers, they could make some improvements!

  • As someone that worked in retail for almost a decade, I agree with all the points of contention in this post. It seems to me like a lot of the bad comes from sheer laziness, a lack of maturity and the idea that your customers are beneath you. In an ideal world, before starting up an indie business, these people should take Customer Service 101. If you don’t pass, you don’t get to start up your business!

    The internet, unfortunately makes it so easy for people to be jerks when they don’t have to deal with consumers face to face. Someone giving you a hard time? Shut off your email alerts and turn off the computer! Easy peasy. Had some wine? Fire off an “I’m better than you and I HAZ LAWYERZ LOLZ” comment! Luckily, blogs like yours and review sites like Yelp exist, so that people that are Google savvy can avoid these shops and REAL stores that like having credibility and integrity can learn from their mistakes.

    • I think I’m so critical of customer service because I was the head of a department of CS and had to deal with customers. I know how I want to be treated as a customer, as well as how I think customers should be treated. If I’d lied to our customers, not given them products that they paid for, etc, I’d expect them to be unhappy. And yeah, the lawyer card is so lame.

  • Honestly, out of all the blogs i’ve read/come across, you’re reviews are extremely honest, but you’ve NEVER been rude! If you ever have had a bad thing to say about a company, it was very well said and not offensive.
    I think people need to learn to accept constructive criticism; if I was a company I would ask you what I could do to improve my products to get that positive review… As a company you need to be able to take in the bad as well as the good!

  • It always amazes me that people (like GS or FaceFront) will do something stupid or wrong, usually out of laziness, and then spend ten times the effort of doing it right in covering their tracks, lying, harrassing their victims and being a general dipshit instead of fixing the problem. Lazy and stupid. Devoted lazy people, like myself, realise that doing it right the first time means there is no second time, no coverup time, etc.
    Integrity – not just good, good for you.

  • Wow. I know I’ll be repeating basically what everyone else has… It’s a shame that you have to write about the harassment of companies who can’t seem to understand constructive criticism. I haven’t been a follower for very long, but from the reviews I’ve read, you’ve done an excellent job of writing your reviews. Between the items that don’t do well with your coloring or chemistry, customer service, or just plain doesn’t work for you, (and the ones you love) I personally feel that you give each and everyone a thorough run down on what you did or didn’t like about it, as well as why. Which was one of the reasons I bought a few items you reviewed when I’d been eyeing them, but was uncertain whether or not they’d be worth the money. Keep up the good work!

  • I for one am glad for all the honest bloggers. If everything was always sunshine and rainbows readers would know that you are full of it.

    I think a not so good review would be hard to read, but hopefully something I would learn from.

    Keep doing what you’re doing. 🙂

    • Thank you Lisa. I do think that it’s important to offer constructive criticism, but I also think it’s important to treat customers well.

  • At some point these companies really do have to be called on the carpet. I supported Archetype Cosmetics for a long time in spite of the horrible customer service. I pretty much had Holly on speed dial but even that didn’t improve the service. Her website currently shows the last update as April 2010. I contacted her in September & she had over 20 new colors to post. To date the website hasn’t changed. I have many unused samples & refuse to spend any more money until she gets her act together. Saddest thing is she has decent eyeshadows but continues to try operating on her own instead of hiring someone full time who could put the business on the map!
    BTW Phyrra, love the title of this post!

    • I definitely felt like she made nice eye shadows, though when I compare them to my Fyrinnae or other brands, they’re a bit thin… like there is no base color but there is a base. It’s probably because of how they were formulated.

      And the credit for the title truly belongs to a friend of mine that I was talking to about negative reviews.

  • I totally love your post!! I look to various bloggers to provide me honest opinions of what work and don’t work for them. Not everyone’s products will work for everyone all the time, people & companies need to grasp that concept. Just because something is “OMFG the best EVERRRRRR!!” to something.. doesn’t necessarily mean it is for someone else. As always, I love your posts.. especially ranty ones.. it’s kind of feisty.. and really, if people didn’t think you’d share the truth to your readers, why did they send you product in the first place? I’m sure they can find some blogger out there who will only do positive reviews if that’s what they need to boost their egos.

    • Yes! This exactly! Not every product will work for every person, which is why if something doesn’t work for me but I think it will work for someone else, I will say that. I’ve found great products from reading other people’s negative reviews, because their negative thing was actually something I looked for in a product. But some companies don’t take things that way.

  • You know, I think beauty bloggers and vloggers don’t spend enough time talking about companies or things they DON’T like, especially the products were sent for review consideration. I’d rather hear about bad experiences other people have and avoid the products/companies than have to go through the same disappointment myself. You were brave to do this, and I applaud you.

    • I think it’s really hard because I know I personally want to be ‘fair’ to a company and talk about my experience. That’s why I’ve writ