Sephora Epic Rewards failed again! Sephora has now twice gotten VIB Rouge customers hopes up with these ‘epic rewards.’ The first time around, they sold out in mere minutes. This time around, it was less than 3 minutes (and I called that they’d all be gone in less than 3 minutes). I tried calling the Sephora VIB Rouge line to complain about this happening not once, but twice, and after sitting on hold for 15 minutes and listening to their message of ‘epic rewards are sold out, they were extremely limited’ I hung up.
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Sephora, this is not how to treat customers who spend THOUSANDS of dollars with you every year. As someone who has over 2,000 points just sitting there (and I’m a VIB Rouge through Dec. 2016), because often the rewards are not cruelty free or are not worth the points to spend to pick up a ‘deluxe sample of crap’, I was actually hoping to pick up the BECCA epic reward. Clearly, I was crazy for trying because it sold out by the time I tried to check out. And just like last time, I didn’t even get an email about the epic rewards, even though I get every other Sephora email since I’m subscribed.
Sephora, you’re doing it wrong. This is why, if I have the choice between buying an item at Ulta or Sephora, I choose Ulta. I get money back with my rewards at Ulta, which I use for future purchases. Sephora needs to do something with those points that many of us just have sitting in our accounts, doing nothing.
ETA: I also need to give a shout out to Nordstrom for being awesome and having great sales and customer service. Nordstrom also carries many prestige brands, including OCC and Urban Decay! They also have some Cirque Colors too! So I will continue to recommend Nordstrom as well.
So tell me, did you just waste time like I did trying to get a Sephora Epic Rewards, only to see them sold out? Or were you one of the lucky few to get one?