Hi everyone. I wanted to update you on the Pretty Little Elixir Vegan Hair Masque. As you know, I partnered with FutureDerm to create this hair masque.
Partnering with FutureDerm meant that I was involved in testing the formula and giving feedback on the formula to get it tweaked to the way I like it. It also meant that I was able to weigh in on the packaging design.
I have no control over anything else – purchasing, customer service, where it would be sold, etc.
I chose to partner with FutureDerm because they have released several successful, great products, such as their Vitamin C and Time Release Retinol.
FutureDerm pushed for a Dec. 15 release for the hair masque, but Dec. 15 came and went. When the product didn’t go out, I contacted FutureDerm and was told that there was a problem with the packaging from the manufacturer.
This problem has persisted and they have been unable to fill the hair masque.
At this time, I still don’t know when or if the hair masque will be filled or if it will be shipped.
I wanted to update you because this has been very upsetting and stressful for me, since I have no control over this at all.
FutureDerm’s customer service is supposed to have contacted everyone who purchased a masque to update them about this issue. Since I don’t have access to that list, there is no way for me to verify if this has happened. I’ve received emails from you asking what’s going on. Because of that I wanted to create a blog post to update people with what I know, which isn’t much.
I wanted to say that I’m sorry that this has happened. I will update you again as soon as FutureDerm updates me on this topic.